Refund policy

We want you to love every piece you order from us. If something isn’t quite right, we’re here to help—just be sure to review the details below to see if your item qualifies for a return.

Return Window:
Returns are accepted within 3 days of delivery. To keep things smooth and fair for all our customers, we’re unable to accept returns submitted after this period.

Condition Requirements:
Returned items must be unworn, unused, and in original packaging. Products showing signs of wear or damage may not be eligible for a refund.

Refund Details:
Once your return is received and approved, you’ll receive a refund to your original payment method. Please note:

• Original shipping fees are non-refundable

• A 25% restocking fee will be deducted from the total refund amount

Return Shipping:
Unless otherwise arranged with our support team, customers are responsible for the return shipping costs.

Still have questions? Reach out to us at: support@thecheveuxnoir.com—we’re always happy to help.